Shipping Policy
Shipping Policy
Last Updated: August 24, 2026
At Emma & Sienna Bennett, we value providing a dependable, secure, and transparent delivery service. Our team works every day to improve our logistics and ensure your order reaches you as quickly and safely as possible.
SHIPPING OVERVIEW
Below you can find the typical delivery timeframes and costs for orders within Australia:
* Order Cut-off Time: 4:00 PM Australian Eastern Time
* Handling Time: 1–3 business days (Monday–Friday)
* Transit Time: 4–9 business days (Monday–Friday)
* Shipping Fee: FREE
* Estimated Total Delivery Time: 5–12 business days
Please note that delivery times are estimates and may vary due to circumstances outside our control, including carrier delays, public holidays, weather conditions, or other unforeseen circumstances.
ORDERING PROCESS
For your security and to ensure your information is handled safely, we do not accept orders by telephone. Orders can easily be placed through our online store:
1. Selection
Choose the product you would like and add it to your shopping cart.
2. Account
Sign in to your existing account or continue as a guest where available.
3. Details
Enter or confirm your shipping and payment information.
4. Finalise
Complete your order. You will receive an automated order confirmation by email shortly after your purchase.
SHIPPING & TRACKING
Your order will be shipped using one of our trusted delivery partners.
Our delivery partners may include:
* Australia Post
* Aramex Australia
* Sendle
* DHL
* Other trusted local or international carriers
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You can use the tracking number to follow the progress of your delivery.
ADDRESS ACCURACY
Please carefully check your delivery address before completing your order.
Emma & Sienna Bennett cannot be held responsible for packages that cannot be delivered due to an incorrect or incomplete address provided by the customer.
If a package is returned to us because of an incorrect address, any refund may be reduced by shipping and handling costs already incurred.
If you would like the order to be shipped again to a corrected address, additional shipping costs may apply.
ADDRESS CHANGES AFTER ORDERING
Need to change your delivery address after placing your order?
Please contact us as soon as possible at:
info@emmasiennabennett.com
If your order has not yet shipped:
We will do our best to update the delivery address before dispatch.
If your order has already shipped:
Unfortunately, we cannot guarantee that the delivery address or shipping route can be changed once the package has been handed to the carrier.
CONTACT INFORMATION
If you have any questions regarding your delivery, our customer service team is happy to assist.
Company Name: Womanse
Trading Name: Emma & Sienna Bennett
Business Registration Number: 42144729
VAT Number: —
Email: info@emmasiennabennett.com
Phone: —
Address: —
Customer Service Hours
Monday to Friday: 8:00 am – 7:00 pm (Australian Eastern Time)
Saturday: 8:00 am – 5:00 pm (Australian Eastern Time)
We aim to respond to your inquiry within 24 hours.