Privacy Policy
Privacy Policy
Last Updated: August 24, 2026
This Privacy Policy explains how Womanse, trading as Emma & Sienna Bennett (“we”, “us”, “our” or “Emma & Sienna Bennett”), collects, uses, stores and discloses your personal information when you visit our website, make a purchase, use our services, or otherwise communicate with us through our website (collectively, the “Services”).
We respect your privacy and are committed to handling your personal information responsibly and in accordance with applicable Australian privacy laws.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, legal requirements, or regulatory obligations.
Any updated version will be published on this page and the “Last Updated” date will be changed accordingly.
We encourage you to review this Privacy Policy periodically.
Collection and Use of Your Personal Information
We collect personal information that is reasonably necessary to provide our Services, process orders, communicate with customers, improve our website, and operate our business.
The information we collect depends on how you interact with us.
We may use your personal information to:
* Process and fulfil orders.
* Process payments.
* Arrange shipping and delivery.
* Provide customer support.
* Process returns, refunds, and exchanges.
* Communicate with you about your orders.
* Improve our website, products, and services.
* Send marketing communications where permitted and where you have provided consent where required.
* Detect and prevent fraud or other misuse.
* Comply with applicable laws and legal obligations.
* Protect our business, customers, and website.
Personal Information We Collect
1. Information You Provide Directly
Depending on how you interact with our Services, we may collect:
Contact information:
Your name, email address, phone number, and delivery or billing address.
Order information:
Your name, billing address, shipping address, order details, payment confirmation, email address, and phone number.
Account information:
Where applicable, your account details, login information, and other information necessary to maintain your account.
Customer support information:
Information you provide when you contact us, including messages, enquiries, feedback, and information relating to your order.
2. Information Collected Automatically
When you visit or use our website, certain information may be collected automatically through cookies, pixels, analytics tools, and similar technologies.
This may include:
* Device type.
* Browser type.
* IP address.
* Operating system.
* Network information.
* Pages visited.
* Products viewed.
* How you navigate and interact with our website.
* Referring website or advertising source.
* Website activity and performance information.
This information helps us understand how visitors use our website, improve the shopping experience, maintain security, and measure the effectiveness of our marketing.
3. Information We Receive From Third Parties
We may receive information from third parties that help us operate our business, including:
* Shopify: Our e-commerce platform and related services.
* Payment providers: To securely process payments and confirm transactions.
* Shipping and logistics providers: To fulfil and deliver your orders.
* Analytics and advertising providers: To help us understand website activity and measure advertising performance.
* Marketing platforms: To assist with email or other permitted marketing communications.
These third parties may collect or process information in accordance with their own privacy policies.
Use of Your Personal Information
Providing Our Services
We use your personal information to process payments, fulfil orders, arrange shipping, provide order updates, manage returns and refunds, and provide customer support.
Marketing and Advertising
Where permitted by law, we may use your information to send promotional emails, SMS messages, or other marketing communications.
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our communications or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending important transactional messages, such as order confirmations or shipping updates.
Security and Fraud Prevention
We may use personal information to identify, investigate, and prevent fraudulent transactions, security incidents, abuse, or other unlawful activity.
Where you create an account, you are responsible for keeping your login credentials confidential.
Cookies and Similar Technologies
Like most online stores, we use cookies and similar technologies to improve website functionality, understand website traffic, remember preferences, and provide relevant advertising and analytics.
Cookies may be used for:
* Essential website functionality.
* Shopping cart functionality.
* Website analytics.
* Performance monitoring.
* Advertising and marketing.
* Remembering preferences.
You can adjust your browser settings to block or delete cookies. However, disabling certain cookies may affect the functionality of our website.
Where required by applicable law, we will request consent before using certain non-essential cookies or similar technologies.
Disclosure of Personal Information
We may disclose personal information to trusted third parties where reasonably necessary to operate our business and provide our Services.
These parties may include:
* E-commerce and hosting providers.
* Payment processors.
* Shipping and logistics providers.
* IT and technology providers.
* Customer service providers.
* Analytics providers.
* Marketing and advertising providers.
* Professional advisers.
* Government authorities or regulators where required by law.
We do not sell your personal information for money.
Some of our service providers may operate outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure that it is handled appropriately and in accordance with applicable privacy requirements.
Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
Children’s Information
Our Services are not specifically directed toward children.
We do not knowingly collect personal information from children where doing so would breach applicable privacy laws.
If you believe that a child has provided us with personal information and you would like us to review or delete that information, please contact us using the details below.
Your Privacy Rights
Depending on your circumstances and applicable Australian privacy laws, you may have rights regarding your personal information, including the right to:
* Request access to personal information we hold about you.
* Request correction of inaccurate or incomplete personal information.
* Request deletion of personal information in circumstances where we are legally permitted or required to do so.
* Withdraw consent where we rely on consent to process your information.
* Opt out of receiving direct marketing communications.
* Make a complaint about how we handle your personal information.
To exercise your privacy rights, please contact us using the details below.
We may need to verify your identity before processing certain requests.
We will respond to privacy requests within a reasonable period and in accordance with applicable law.
Data Security
We take reasonable steps to protect your personal information against misuse, interference, loss, unauthorised access, modification, or disclosure.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfil orders, provide services, resolve disputes, maintain business records, and comply with legal or regulatory obligations.
When personal information is no longer required, we take reasonable steps to securely delete or de-identify it where appropriate.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:
Company Name: Womanse
Trading Name: Emma & Sienna Bennett
Business Registration Number: 42144729
VAT Number: —
Email: info@emmasiennabennett.com
Phone: —
Address: —
Customer Service Hours
Monday to Friday: 8:00 am – 7:00 pm (Australian Eastern Time)
Saturday: 8:00 am – 5:00 pm (Australian Eastern Time)
We aim to respond to your inquiry within 24 hours.
Emma & Sienna Bennett
Elegance that feels like you.